Attendance & Access Control for Call Centres & BPOs
A call centre floor runs shifts around the clock to match a client's time zone, hires in batches, and needs to know precisely how many seats were staffed at 3am last Tuesday.
What usually breaks
- Round-the-clock shifts across time zones miscalculated for night differentials
- Batch hiring with onboarding that cannot keep pace with headcount
- No reliable record of seat utilisation for client SLA reporting
What we install instead
- 24/7 shift templates with automatic night and time-zone-aligned differentials
- Face enrolment in minutes for batch onboarding of new agents
- Attendance data that doubles as seat-utilisation reporting for client SLAs
BPO floor running three time-zone-aligned shifts, 220 agents
Shift templates now handle night differentials automatically across all three shifts, and a batch of 40 new agents was enrolled in a single afternoon instead of over several days. Seat-utilisation reports for the client SLA now generate from the same attendance data.
The software running it
The same platform across every sector — only the rules change: shifts, leave policy, access rules and which anomalies get flagged.
Today's attendance
--:--:--Punches by hour
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